What Payment Options Can You Offer?

Your customer needs a convenient way to pay, and you need a clear way to receive the proceeds and track the order. With Tamqin Online, you can choose the available options that suit your business and customers, and understand each route before offering it in your store.

Offering more than one suitable option gives you flexibility: one customer prefers a card, while another prefers a direct transfer. Clear instructions help each customer understand what happens after paying.

How Does a Card Payment Reach Your Balance?

1. The Customer Chooses a Product and Places an Order

The journey begins with an informative product page: a clear description, a stated price, and suitable purchase and delivery options. For digital products, explain the file format, contents, and how to use it. For physical products, describe the available options, delivery areas, and delivery costs where known.

These details help customers decide and complete their purchase knowing what they will receive. A well-prepared page also reduces repeated questions.

2. The Customer Pays With a Supported Card

Once card payments are enabled for your business under the service terms, customers can use Mastercard or a supported credit card to complete a payment. This can be useful for audiences accustomed to paying by card, including customers outside Yemen within the service’s supported scope.

During setup, tell the team what you sell and where your customers are located. This helps clarify the activation options that suit your business and the payment methods you can accurately offer.

3. Payments Reach Your Tamqin Account

In this route, payments reach your account within the platform. You can then follow your balance and understand the conditions that determine when funds become available for withdrawal.

Accepting a payment and having funds available to withdraw are separate stages. Understanding both helps you plan purchases, business expenses, and how you manage your sales proceeds.

4. You Choose a Suitable Local Withdrawal Method

Withdrawal options include Jeeb, Jawali, Flousak, Al Kuraimi Bank, and bank transfers, subject to the withdrawal policy and commissions. Choose an appropriate option, prepare its account details, and follow the applicable withdrawal process.

The Tamqin team can explain activation requirements, commissions, and when funds become available for withdrawal under the service applicable to your business, so you can start with a clear understanding of how your payments work.

Direct Bank Transfers and Manual Payments: Money Reaches Your Own Account

If you prefer to receive the order amount directly in your own account, you can offer a bank transfer or manual payment option. The customer sends the money to the account you specify. You check that it has arrived, confirm payment, and continue processing the order.

Tamqin charges no commission on this direct transfer. The payment does not enter the platform balance and withdrawal route because it goes directly to the merchant’s designated account.

How Can You Make This Option Convenient for Customers?

1. Provide clear recipient details: Include the recipient’s name and the account or transfer details you use.
2. State the amount due: Make the order total and any delivery cost clear before the transfer.
3. Request a useful reference when needed: A transaction reference linked to the order number can help you match the payment.
4. Verify receipt in your account: Match the amount and transfer details with the order.
5. Confirm payment and continue the order: Once receipt is verified, proceed with preparation or delivery according to the product type and settings.

“After your transfer, we will check that the payment has arrived and confirm your order’s payment. We will then prepare or deliver your purchase according to the product type.”

You can adapt this simple wording for your payment instructions. It explains that your store confirms the payment and tells customers what to expect after sending the money.

Manual payments suit merchants who prefer to check receipts themselves. Set aside time to review incoming transfers and use consistent instructions that are easy to read on a phone.

What Is the Difference Between Card Payments and Direct Transfers?

The right payment method depends on your customers’ preferences and how you manage your store. This comparison explains each route so you can choose suitable options.

On mobile, scroll within the table to view the remaining columns.

You can combine suitable options for your store, giving customers a familiar way to pay while keeping the follow-up process clear for every order.

Selling to Customers Outside Yemen? Make the Purchase Journey Clear

A customer might discover your product through a post, a recommendation, or a search result. If they prefer using a card, a supported payment option can help them complete the purchase. Clear product information, pricing, delivery details, and contact information also make the experience easier.

For digital products, explain the content language, file format, usage requirements, and what the purchase includes. For physical products, specify the destinations you can deliver to and the associated costs.

When setting up payments, tell the team where your audience is located and what you sell. This helps establish the supported service scope and keeps your offer aligned with what your store can actually provide.

Two Examples of Receiving Payments

The following examples are hypothetical and illustrate how the payment routes work.

Ahmed in Sana’a: A Digital Template Paid for by Card

Ahmed creates a template for organising project expenses and writes a page explaining its contents and how to use it. After he sets up the suitable payment service for his business, a customer chooses a supported card payment option.

The payment reaches Ahmed’s Tamqin account, and the digital product is delivered according to the enabled payment and delivery settings. Ahmed then withdraws eligible funds to a suitable local option, such as Jawali or Al Kuraimi Bank, under the withdrawal policy and commissions.

Sarah in Aden: An Order Paid for by Direct Transfer

Sarah lists her shop’s products in an online store and lets customers transfer payment directly to her account. A customer chooses a product and follows the transfer instructions. Sarah verifies that the amount has arrived and confirms payment before preparing the order.

In this example, the money reaches Sarah’s own account directly. Tamqin takes no commission on the transfer, and she does not need to withdraw that payment from the platform balance. Manual confirmation connects the transfer with the order.

How Should You Account for Commissions When Pricing Products?

Start by identifying how you will receive payment. For cards processed through the platform, review the service, commission, and withdrawal policy applicable to your business. For direct transfers to your own account, Tamqin takes no commission on the transfer.

Next, calculate your product, preparation, and delivery costs where relevant. For payments handled through the platform, calculate your net proceeds using the applicable service fees.

Understanding the sale amount, fulfilment costs, and payment route helps you set an appropriate price and explain your payment options clearly.

Before Your First Customer: Prepare Your Store and Test an Order

After completing setup, test the order process before accepting customer orders. Open your store on a phone and follow the journey as a customer would, using the testing method provided by the platform or support team.

• Product page: Check the name, description, images, price, and available options.
• Payment methods: Review the methods you selected and their instructions.
• Direct transfers: Verify recipient details and make the manual confirmation step clear.
• Card payments: Understand how to follow payment status and the balance and withdrawal policy.
• Digital products: Check the file and how customers receive it under your delivery settings.
• Physical products: Confirm delivery areas, costs, and order preparation arrangements.
• Contact details: Make it easy for customers to find help with their orders.

This trial helps identify any step that needs a clearer explanation. A small improvement to payment instructions or a product description can make the purchase easier to complete.

Details That Make Paying Easier

Keep instructions concise: Put payment details and the next step in one clear place.

Connect the transfer to the order: Use the order number and transaction reference when needed to simplify matching and follow-up.

Explain delivery: Tell customers how they will receive their purchase after payment confirmation, whether it is a digital file or a physical product.

Review the mobile experience: Ensure the text and steps are readable, especially transfer details and payment instructions.

Frequently Asked Questions About Online Payments in Yemen